Patient Advocacy
What Does a Patient Advocate Do?
An overview of what patient advocates do, how nurse advocates differ, and what to expect.
By Guided by a Nurse · · 1 min read
The term "patient advocate" is used in several ways. Some advocates work for hospitals or insurers, helping resolve concerns inside those systems. Others, like independent advocates, work directly for patients and families.
What an independent nurse advocate can do
An independent registered nurse advocate can help you:
- understand healthcare information you've received
- prepare questions for physicians
- organize information about providers and appointments
- prepare for, and in some cases take part in, appointments
- understand discharge instructions and care transitions
- communicate your concerns and preferences
- keep family members informed and aligned
What an advocate does not do
An advocate does not replace your doctor. A responsible advocate does not diagnose conditions, prescribe medications, make treatment decisions, give legal advice, or make insurance coverage determinations. They also cannot guarantee outcomes.
Why a nurse?
A registered nurse brings clinical experience and fluency with how care teams work. That background can help you ask clearer questions and understand what you've been told. It does not change the fact that your treating clinicians are responsible for your care.
Questions to ask any advocate
- What is your professional background?
- What services do you provide, and what don't you do?
- How are your services arranged and billed?
- How will you handle my information?
This article is general education and is not medical advice.
Guided by a Nurse is not an emergency medical service. If you believe you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.